Position Overview

Provides administrative and client services support, assisting with service coordination, documentation, customer communication, billing assistance, and occasional front desk coverage for a client based in West Sacramento.

Key Responsibilities

• Provide clerical and administrative support including data entry, filing, scanning, and mail tracking
• Assist with all phases of client service requirements:
  • Review client specifications
  • Create work orders and internal documents
  • Prepare customer samples and track milestones
• Communicate with customers via phone and email to confirm order details, shipping information, access credentials, and general inquiries
• Enter jobs into the information management system
• Prepare prebills and support accurate billing processes
• Coordinate production for assigned in-house accounts
• Perform additional projects or duties as assigned

Front Desk Coverage (as needed)

• Greet visitors and manage visitor access and badges
• Answer and route phone calls professionally
• Coordinate with courier and delivery service providers

Qualifications

Education & Experience

• Associate degree or equivalent combination of education and related experience
• 1-2 years of relevant administrative or client support experience preferred
• Basic knowledge of Microsoft Word, Excel, and Outlook
• Experience in print, mail, fulfillment, or marketing environments a plus
• Experience with enterprise resource or billing systems preferred

Skills & Abilities

• Strong verbal, written, and listening skills
• Ability to follow standard operating procedures and supervisor instructions
• Effective time management and organizational skills
• Ability to work collaboratively in a team environment
• Strong attention to detail and accuracy